✓ REFUND & CANCELLATION POLICY

SosyalStudio Refund & Cancellation Policy

Effective Date: October 18, 2026 · Last Updated: October 18, 2026

At SosyalStudio (sosyalstudio.com), we prioritize transparency, security, and high-quality digital service fulfillment. All digital growth tools, social media marketing packages, and promotional services provided on our platform belong to the category of instantly rendered, non-tangible digital goods.

This policy details our digital product terms, primary payment handling via Payzink, secondary payment gateways, and refill guarantee terms.

DUE TO THE NATURE OF INSTANTLY DELIVERED DIGITAL SERVICES, ALL PURCHASES MADE ON SOSYALSTUDIO ARE FINAL AND NON-REFUNDABLE ONCE DELIVERY HAS BEEN INITIATED OR COMPLETED.

In compliance with international e-commerce and card scheme rules (including Payzink processing guidelines):

  • Digital services are non-tangible assets that cannot be returned, swapped, or revoked after fulfillment.
  • Change of mind, buyer's remorse, or placing duplicate/wrong package orders does not qualify for a refund.
  • Order failures resulting from user errors—such as providing incorrect account URLs, making social media profiles "Private" during execution, or changing profile usernames while an order is active—void all refund eligibility.

A refund or order cancellation will ONLY be considered under the following strictly verified technical scenarios:

  • Non-Delivery Due to System Errors: If SosyalStudio fails to initiate processing within 72 hours of payment confirmation due to an internal technical outage, a 100% full refund will be granted upon request.
  • Partial Non-Delivery: If an order can only be partially completed and the remaining balance cannot technically be fulfilled, a pro-rated partial refund (or store balance credit) will be issued strictly for the unfulfilled portion.

In the rare event that an exceptional refund is approved under Section 2, the return is processed directly through the originating payment channel:

  • Payzink (Primary Global Gateway – Worldwide Credit/Debit Cards): Approved card refunds are remitted directly through Payzink to the original cardholder's issuing bank account (typically 3 to 7 business days depending on international banking networks).
  • Shopier (Turkey Local Cards): Remitted via Shopier to the local Turkish credit/debit card (1 to 3 business days).
  • Bank Transfer / EFT / FAST (Turkey Only): Remitted strictly in Turkish Lira (TRY) to the exact same bank account holder and IBAN from which the funds originated.
  • Cryptomus (Global USD / Crypto Payments): Remitted to the customer's wallet net of blockchain gas fees, or added as equivalent USD store credit upon mutual agreement.

While digital service purchases are non-refundable, external social media platforms periodically update their algorithms, which may cause minor metric drops over time.

  • For packages explicitly sold with a "Refill Guarantee," SosyalStudio will replenish any metric drops occurring within the guaranteed timeframe (e.g., 30 days) free of charge.
  • To request a refill, your target social media profile must remain "Public." Simply submit your Order ID to our WhatsApp support line (+90 538 351 46 26).

For questions regarding order status, technical inquiries, or refill requests, please contact the SosyalStudio Team:

  • Brand: SosyalStudio
  • Website: https://sosyalstudio.com
  • Headquarters: Istanbul, Turkey
  • WhatsApp Support: +90 538 351 46 26

Quick Result: SosyalStudio operates a strict no-refund policy for digital services processed via Payzink and secondary channels once delivery starts, granting refunds solely for system failures exceeding 72 hours alongside free refill replenishment for guaranteed packages.

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